The inside on outsourcing
invested in relation to client accounting and bulk purchasing," she said.
An example is the company's first-party receivables business, which assumes renters' bad debt accounts as soon as they vacate a Riverstone- managed property. By acting within 24 hours, CAS teams are collecting 40 percent, compared with the industry average of 11 percent, said Portmann.
Another service helping to drive NOI to clients' bottom line is CAS Utility Services' all inclusive bill-back service and cost recovery, which, along with convergent billing, covers every aspect of the billing operation for all major utilities -- water, trash, gas and electric.
"We combine utility payments that go right on the rent bill, so residents pay their utilities and rent at the same time and we are collecting 100 percent. We are saving our clients tons of money and adding to their NOI with the business services that we are implementing," she said.
Heads on beds
Portmann is especially proud of a new Marketing Watch List program that Riverstone Residential began piloting a couple of months ago.
"We are taking any property that any owner has that goes under 90 percent occupancy and we are putting a full swat team of marketing and leasing talent on it and
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