The inside on outsourcing
Portmann in May, "To bring world-class service delivery to an industry, that before CAS Partners had been fragmented, requires an experienced CEO with a profound understanding of the benefits that process and people management can bring. Toni has that experience. She has done a marvelous job re- engineering our model to provide the very best for customers, clients and stakeholders. CAS looks forward to building on this strong foundation."
Incentive based
No business is immune to the fallout from the credit crisis. This year, Portmann is taking recessionary measures, initiating an executive merit program she brought with her from Stream that makes merit increases performance-based. "It's an incentive program that I've used for years and years, kind of like the old-school MBO, management by objective, where instead of giving merit increases to management, we placed four to five percent of salary into an incentive- based compensation," she said "Every quarter, you sit down with your manager and you say, 'Here's what I want to get accomplished in the upcoming quarter, and, at the end of that quarter you sit down with them again and evaluate how well you did on those three to five strategic initiatives and then you get a portion of that pay as a result of your
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